How do I show Related Change on RITM and Related RITM on Change

[chelsa]

Hi There,

I have only been in my role just over month so please forgive me on the administration end of things.

We are currently using Incident, RITM and Problem to launch changes. There has been a "Create Change" button places on these forms. The issue we are now experiencing is that these requests are not appear on the form as related. For example: If you look on the RITM, you will not see the change number listed. If you look on the change, you will not see the RITM listed.

I think I have narrowed this down to a UI action. I would like for it to appear in the "Related Links" area but I don't know how to accomplish this. I would assume that I will have to put one UI action in for the RITM and one for the Change table but I am not completly sure. I also don't know what script to use to do this.   Could anyone lend me a hand?

Thanks,

Chelsa

[touqeer]

Hi Pradeep,

Is there any chance to update the existing related list(Requested item-> Parent). I mean I have same issue, I created relationship but it is created as different Related list. As I cannot create any custom fields in my instance. Can you please suggest me if can achieve this with modifying existing Related list. Is there any way to modify Requested item -> Parent to display data in this related list.

Thanks,

[Amey8]

Were you able to figure this out ?