How do I translate Notification?

The Matrix
Tera Contributor

ā€Ž02-18-2024 08:41 AM

Hi all,

I have a requirement where I need to send all the OOTB notifications to consumer from Case (sn_customerservice_case) table to the consumer's language selected in Consumers (csm_consumer) table? If the user's language is French it should send notification in French, If the user's language is Italian it should send notification in Italian. How do I achieve this?  Same Notification should send in different languages based on user's language. 

 

 

Thanks,

Siddha

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Mark Roethof
Tera Patron

ā€Ž02-18-2024 09:23 AM

Hi there,

 

See these articles which I wrote 1,5 year ago:

- 2022-08-15 - Article - (Dynamic) Multi-lingual notification support

- 2022-08-08 - Article - (Static) Multi-lingual notification support

 

Proven mechanism, works perfectly!

The Matrix
Tera Contributor

ā€Ž02-19-2024 09:19 AM

@Mark Roethof It means I need to create a notification in different languages and trigger on different conditions like consumer.language is English. Is it correct? It means Servicenow didn't have any functionality to translate OOTB notifications in different languages? 

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Mark Roethof
Tera Patron
In response to The Matrix

ā€Ž02-19-2024 10:26 AM

The articles that I mentioned are using out-of-the-box functionality. So not sure what you are mentioning now šŸ¤”

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