How do I translate Notification?

[The Matrix]

Hi all,

I have a requirement where I need to send all the OOTB notifications to consumer from Case (sn_customerservice_case) table to the consumer's language selected in Consumers (csm_consumer) table? If the user's language is French it should send notification in French, If the user's language is Italian it should send notification in Italian. How do I achieve this?  Same Notification should send in different languages based on user's language. 

Thanks,

Siddha

[Dr Atul G- LNG]

Hi @The Matrix 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715187

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156980

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification...

[Mark Roethof]

Hi there,

See these articles which I wrote 1,5 year ago:

- 2022-08-15 - Article - (Dynamic) Multi-lingual notification support

- 2022-08-08 - Article - (Static) Multi-lingual notification support

Proven mechanism, works perfectly!

[The Matrix]

@Mark Roethof It means I need to create a notification in different languages and trigger on different conditions like consumer.language is English. Is it correct? It means Servicenow didn't have any functionality to translate OOTB notifications in different languages? 

[Mark Roethof]

The articles that I mentioned are using out-of-the-box functionality. So not sure what you are mentioning now 🤔