How do I use gr.setValue();?

NOW · ‎12-24-2021

Hi,all

I would like to add a process to insert a record into the description field of an incident in a script.
I understand that I can write the script using the following, but there are two things I would like you to tell me.

1) gr.setValue("A", "B"); ⇐ Please let me know if there is a docs URL that explains this expression. I looked for it, but couldn't find it.

2)I'm not sure what I should put in A and B, so please let me know.

Best Regard

Hitoshi Ozawa · ‎12-24-2021

setValue() is a method in GlideRecord() class. Official document is available in ServiceNow's GlideRecord api reference.

setValue(String name, Object value)

Sets the specified field to the specified value.

Normally a script would do a direct assignment, for example, now_GR.category = value. However, if in a script the element name is a variable, then now_GR.setValue(elementName, value) can be used. When setting a value, ensure the data type of the field matches the data type of the value you enter.

https://developer.servicenow.com/print_page.do?release=paris&category=null&identifier=c_GlideRecordA...

View solution in original post

JerryJ071847183 · ‎12-24-2021

gr.setValue('field_name','field_value');

here your A and B are actually what I have mentioned above.

Example for reference:

var gr = new GlideRecord('planned_task');

gr.setValue('state', -5);

Mark my ANSWER as CORRECT and HELPFUL fi it helps

JerryJ071847183 · ‎12-26-2021

Hi NOW,

if you need anymore help let me know , else can you Mark my ANSWER as CORRECT if it served your objective

jbjhhuhuihn · ‎04-20-2022

var gr =new gliderecord("incident");

gr.getvalue("state",=-3 );

this statement is not working

Hitoshi Ozawa · ‎04-20-2022

jbjhhuhuihn,

There's not "=".

There's not state = -3 by default. "On hold" is 3.

var gr =new gliderecord("incident");

gr.getvalue("state", -3); // there's no "-3" OOTB