How do I view only active Configuration Items in my list ?

Satyaki Bose1
ServiceNow Employee
ServiceNow Employee

Attached is a screenshot of my SNC instance.
The list shows CI's that are both active and inactive products.
What my understanding is if we change the reference qualifiers for products to active, it will show only active products.
Is there an alternate for this. Whenever I fill any CI, i see both active and inactive products.

9 REPLIES 9

Dan Tolgyesi1
Tera Expert

Hi,

If you configure the filter by right clicking on the application title "configuration" and select the list you want to edit and add "Active is True" filter and this will only show the active CI's.

Thanks
Dan


abhigupta
Kilo Contributor

Just go to the module from the navigation menu, then right click on it and press edit module, there you can set the default filter, that is Active is true.

Then you will get the list with active records only.

Thanks


Satyaki Bose1
ServiceNow Employee
ServiceNow Employee

Daniel & Abhishek,

I have attached a screenshot of the edit page for Configuration module.
The ACTIVE option is checked. If you have a look at the modules below, it shows both active and inactive products.
Are you referring to that ? If so how do i remove the inactive ones ?


Satyaki,

U just need to go to the module "ALL" for this, displayed in your snapshot also .

There u will find a filter where u can set "Active is true" and save, then it will show only those record which are active.