Developer

ServiceNow Instance Cloning: A Beginner’s Guide

1. What is instance cloning? Instance cloning in ServiceNow is the process of copying data and configuration from one ServiceNow instance to another. Why Do We Clone ? PROD to TEST Suppose a company has three ServiceNow instances: DEV, TEST, and PRO...

Question

Unable to click on contact button on contact card

Hello Community,There is contact card in SOW. That contact card have contact button. When requested for and opened by are same then this button is clickable.But when requested for and opened by are different, this this button is non-clickable.Please ...

Question

Reference fields on a scoped custom table don't show data in the list view

I have a scoped custom table that has fields referring to another custom table in the same scope. The fields are populated when a record is created. However, when I look at the list view of the table, none of the information displays. If I use a Back...

Question

Remove Welcome Page from Playbook

I created a playbook that did not have a welcome page when triggered. I started to mess around with creating variants of the playbook and that is when the welcome page came into play. I deleted all my variants and just have the base playbook, but the...

Question

Instance A to B Works, but Instance B to A Fails with 401 Unauthorized

Hi Community, I am working on an Incident integration between two ServiceNow instances using REST Messages and a Scripted REST API. Current Status: - Instance A to Instance B is working successfully.- Incidents are created correctly in Instance B.- S...

Question

Save as Draft in catalog item not working

Hi All,I am facing an issue with a ServiceNow catalog item. When I save the form as a draft and reopen it in preview, only the select box variable is visible, while the other variables that depend on its selected value remain hidden.Although the vari...

Question

Status field is not available to be selected in filter for a custom table

We have a table which extends Planned Task table. And the Custom table uses Status field which is from Planned Task Table.When users are trying to apply filter from Advanced View of Workspace, Status field is not available to be selected in list of f...

Question

How to restrict system updated field (sys_updated_on)?

Hello Community,I want to restrict Updated (sys_updated_on) field to be updated when status changes to ' Failed to Calculate commute time'. Since the status value changes takes place through flow designer. I'm not sure if modifying the flow is good...

Question

In Agent Workspace Agent is Offline, still work item assigned to them

Hi Team, Hope you all are doing great.Technicians are being offered work items when they are in an offline state. it should not be. only available state work items should be assigned to them. I have checked all the things like Assignment Rule, Queue ...

Question

Auto refresh of Change conflicts

Hi, Is there a way to automatically refresh the change conflict like to auto run every Thursday instead of manually refreshing it? Thank you

Question

Auto-Approve Manager Approval if No Response Within 5 Days

Hi Community,I'm developing a catalog item where, after submission, the request goes to the user's manager for approval. If the manager does not respond within 5 days, the approval should be auto-approved and the request should move to the next level...

Question

Why does the Dependent Field work for Company but not Department in ServiceNow?

Hi Community,I’m trying to understand how the Dependent field works for reference fields in ServiceNow.On the Incident table, I configured the Caller field (caller_id) to depend on Company, and it works as expected.However, when I change the Depende...

Question

Migrate Jira–ServiceNow Integration to OOB Jira Spoke with OAuth 2.0

Hi ALL, We are currently planning to transition our existing custom Jira–ServiceNow integration to the Out-of-the-Box (OOB) Jira Spoke (Integration Hub) and upgrade our authentication mechanism to OAuth 2.0. I’d appreciate guidance from the community...

Question

Resolved! My Personal Developer Instance (dev404462) Is Always Offline — Wake Instance Button Missing

Title: My Personal Developer Instance (dev404462) Is Always Offline — Wake Instance Button MissingHello ServiceNow Community,I am facing an issue with my Personal Developer Instance (PDI).Instance details:Instance name: dev404462Instance URL: https:/...

Question

PDI dev295777 Offline - 502 Bad Gateway

Hello ServiceNow Community,My Personal Developer Instance (dev295777), running the Australia release, has been showing Offline for several hours.When I open the instance URL, I receive a 502 Bad Gateway error (snow_adc). I have tried refreshing the i...

Question