How do you know which record producer or catalog item was used to create a record ?

[Juampi]

Hi team 

If you have a WOT or RITM. How do you know which record producer or catalog item was used to create this record ?

I was looking for google about that and I find that

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695147 

And 

https://community.servicenow.com/community?id=community_question&sys_id=bf2d9c08db9ba7409540e15b8a96...

But my sc_item_produced_record table has not info about this, the task column is empty 

There is another way to know that?

Thanks 

[Maik Skoddow · Accepted solution]

Hi

you have to distinguish between RITM records created otu of catalog items and othe task records created out of record producers.

For the first case you have the field "item" in your RITM which leads you to the respective Catalog Item.

For the second case the table "sc_item_produced_record" is the only place where you will find the required information.

Kind regards
Maik