How far back does ServiceNow keep backups for instance restore?

tkaneko · ‎07-27-2017

akashsrm100 · ‎07-27-2017

Incremental backups occur every day except Sunday. On Sundays we perform a full instance backup. The incremental backups are retained for 7 calendar days and our full instance backups are retained for 30 calendar days. Unfortunately, we can not support on-demand backups and we are unable to adjust backup times.

Backing up data - ServiceNow Express Support

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Jaspal Singh · ‎07-27-2017

Probaly every 24 hours.

Pradeep Sharma · ‎07-27-2017

Hello Tyler,

Please refer below KB article for more info.

ServiceNow Customer Service System

dravvyramlochun · ‎07-27-2017

Hello Tyler,

ServiceNow also maintains seven daily and three weekly backups on disk. The backup data never leaves the ServiceNow data centers. Backups are taken in both data centers on all customer instances including sub-production and production instances. It is important to note the primary recovery method of a customer production instance is to use the High Availability replica. The backups are used as a secondary recovery mechanism.

Reference:

How often are backups performed on instances

ServiceNow Customer Service System

tkaneko · ‎07-27-2017

My question more specifically is how long does ServiceNow keep the backups? If I wanted to restore from December 2016 will the backup still exist to perform that restore?