How far back does ServiceNow keep backups for instance restore?

[tkaneko]

How far back does ServiceNow keep backups for instance restore?

[Michael Ritchie]

Tyler, as mentioned above by Dravvy as well mentioned in the Hi KB article Pradeep posted, ServiceNow's backup policy is:

Backups can happen any time during the day (there are no off hours). Backup times are not consistent across the Datacenter or even a customer. Backup times may shift over time. Typically, a database should have:

• backup no older than 24 hours
• full backup no older than a week

Older backups are automatically deleted according to the cleanup policy. We keep:

• 7 days of daily backups
• 30 days of weekly backups

So the net of it is we keep 30 days and that is it.

[tkaneko]

Thank you for the information.  

The Hi KB article that Pradeep posted states that I do not have sufficient privileges to view the article even when logged into HI.   That may be something to look at for the future

[shruti_tyagi]

Hi Tyler,

This article Pradeep shared is marked as Internal, I will check with the team who owns it if we can make it visible for customer or public. Will let you know.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0516270

Shruti

[akashsrm100 · Accepted solution]

Incremental backups occur every day except Sunday. On Sundays we perform a full instance backup. The incremental backups are retained for 7 calendar days and our full instance backups are retained for 30 calendar days. Unfortunately, we can not support on-demand backups and we are unable to adjust backup times.

Backing up data - ServiceNow Express Support

[shivanipatel]

Tyler,

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