How is the due date of a request record (sc_request) automatically filled in? What is the mechanism?

[ayano]

The due date of the request record (sc_request) will be automatically entered as the time 14 hours after Opening.

How does it work? What is the mechanism for this?
I would like to understand this mechanism and implement things like changing the due date setting time or setting it to null.

[Maik Skoddow]

Hi @ayano 

there are different ways possible. The recommended approach is using fulfillment values for the Flow stages defined in the underlying Catalog Request Flow:

So check which Flow is configured for the respective Catalog Item and examine the Flow stages.

Maik

[ayano]

Hi,

Thank you for your comment.

Sorry, my question was worded poorly.
In my environment, the time 14 hours after the record is created is automatically entered in the Due Date.

What is the mechanism for this?

Thanks and Regards,

[Dr Atul G- LNG]

Hi @ayano 

@Maik Skoddow  provided a better way to understand and you can refer the links below

Navigate to All > Process Automation > Flow Designer. Each flow has a requester and an approver workflow. Configure the due date logic for the Time-off request flow.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/configurable-workfor....

https://docs.servicenow.com/bundle/tokyo-procurement-operations/page/product/procurement-service-man...

[ayano]

@Maik Skoddow 
I would like to understand this mechanism and implement things like changing the due date setting time or setting it to null.