The due date of the request record (sc_request) will be automatically entered as the time 14 hours after Opening.
How does it work? What is the mechanism for this?
I would like to understand this mechanism and implement things like changing the due date setting time or setting it to null.
Learn how to add stages to a flow created in Flow Designer and different options we have to improve the user experience for the end user with flow designer for service catalogue How did I create this flow and apply it to the catalog item? https://youtu.be/GljJd7hijyw To create this catlog item ...
Hi @ayano ,
The due date is calculated by created date/time and expected date/time mentioned in workflow attached to item.
If you want to change this time checkout the Workflow and navigate to properties of that workflow and enter the date/time as desired.
Kindly mark as helpful/solution.
