How redirect the form?
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02-06-2025 03:21 AM - edited 02-06-2025 03:23 AM
Hi all,
Whenever user try to close the CTASK attachment is mandatory once closed all field became read- only.
If attachment is not there then submission cancelled error msg thrown and the from reload and all fields are read-only but the CTASK is not yet closed then why all fields area read-only .
To make Read only i have written ACL
Attachment mandatory before BR.
My requirement if form saved then all field should be read-only if not then all fields need to be editable
Thanks
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02-06-2025 03:26 AM
Hi @Saranya K The reason can be UI policy or client script which run on load and if match it make it read only.
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02-06-2025 03:27 AM
Hello!
Ensure fields become read-only only after successful form submission by checking for the attachment before saving. If the attachment is missing, the form should remain editable. Adjust your ACL logic accordingly.
Hope this helps!
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02-06-2025 03:45 AM
seems your ACL is not configured with the correct State value.
Which ACL is that and what type?
Share the ACL screenshot configuration
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-06-2025 03:50 AM