How to activate and configure MFA in ServiceNow?

[Balaraju K B]

Hi All,

I want to enable MFA in the instance and got this link - https://docs.servicenow.com/bundle/rome-platform-administration/page/integrate/authentication/concept/c_MultifactorAuthentication.html 

We have the plug in installed and enabled the property "glide.authenticate.multifactor" and enabled multifactor checkbox in my user profile, but wanted to know what else I should configure to get this work? should something needs to be configured at users end? Like installing authencator?

Thank you,

Bala

[Vasantharajan N]

Please refer to the document how you can allow users to select idp's

https://docs.servicenow.com/bundle/rome-platform-administration/page/integrate/single-sign-on/task/t_AllowUsersToChooseTheLoginIdP.html

[Vishnu Prasad K]

Hi Balaraju,

Get the Identity provider URL and configure it. Generate the metadata and send it to Identity provider for authenticating ServiceNow in their tool

[shloke04 · Accepted solution]

Hi @Balaraju K B 

Please refer the below video which explains this on how to to be done:

https://www.youtube.com/watch?v=Ye0SLiocqKE

Also a detailed step by step process is mentioned in below blog:

https://blog.vsoftconsulting.com/blog/understanding-multi-factor-authentication-in-servicenow-madrid-release

https://dxsherpa.com/blogs/multi-factor-authentication-in-servicenow/

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke