How to activate Response Templates / Templated Snippets

[Niclas]

In last weeks Kingston Release webinar they have introduced the new Response Templates functionality in the last 10 minutes. The statement was that this functionality is available globally, but I could not find any global documentation about it. The only official documentation I can found is related to HR but we like to use this feature for ITSM Processes.

However I found that there is a plugin "Templated Snippets" available. I activated this plugin on my Developer Instance, but the "Templated Snippets" module is not available. If I try to search for the module or open one of the tables installed with it, I'm denied any access to it even although I'm admin. I also can not switch to it's Application scope.

How can we properly activate this feature and where can i find a documentation about it?

Here is the Screenshot from the Webinar which I'm talking about:

[snieg]

I am having a hard time adding the roles.  Can you tell me how you did it?

Thank you

[fredfariello]

Sorry late on the response. I had to activate the Templated Snippets plugin which created the roles in the platform. Then I could assign those roles.

[fredfariello]

Hi- were you not able to find the roles? The plugin creates them

[Dimitri Destin]

Strange, all is done and button appear in incident.

But it works only if user has sn_templated_snip.template_snippet_writer

sn_templated_snip.template_snippet_reader should be enough