How to add a block or gap within a container

[matthew_hughes]

In a catalogue item, I've got the following container:

However, what I've noticed is that for the New URL Status question, if I select Disposed, it messes up the alignment:

I was just wondering if there is a way I could create some sort of block or gap that would help fill out the container so that when Disposed is selected for the New URL Status question, then the Current Owner and New Owner, and Current Provider and New Provider questions are re-aligned again.

[alexalejandro]

Hi there!

You could use a break/spacer variable, but honestly I wouldn’t recommend it here.

What you’re seeing is expected—when fields get hidden (like when “Disposed” is selected), ServiceNow doesn’t reflow the layout in the container.

Best approach:

• Fix the container structure, not the spacing
• Group related fields so they show/hide together

Rule of thumb: if you’re adding spacers to fix alignment, the layout probably needs to be adjusted instead.

Hope this helps!

[matthew_hughes]

Hi @alexalejandro Thanks. How do I group related fields together?

[alexalejandro]

@matthew_hughes  Great question.

Easiest way is to group them in the same container (Catalog Builder or classic view—either works). So you’d:

• Put the related fields (e.g., Owner + Provider pairs) inside the same container
• Then control that group together with your UI Policy

That way they show/hide as a unit and you avoid the alignment gaps you’re seeing.

If they’re split across columns/containers, that’s when things start to break visually.

[alexalejandro]

Hope this helps! If it does, feel free to mark it as helpful so others can find it easily.