How to add a hyperlink to flow designer?

[Radhika11]

Hello,

Can someone please provide suggestion on how we can use Flow Designer to add a hyperlink in RITM Work Notes to a change recorder?

Thank you

[Maik Skoddow]

Hi

HTML-code at "work notes" or "additional comments" has to be wrapped as follows

[code]<a href="http://www.servicenow.com">Link</a>[/code]

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Radhika11]

Hello Maik,

I have tried your suggestion by entering the following HTML code at Work Notes. 

[code]<a href="https://xxxxx.service-now.com/nav_to.do?uri=change_request.do?sysparm_query=number=CHG0030016">Link</a>[/code]

It created a link.

However, when I clicked on link, it did not open the change recorder. It took me to a blank page.

[justinfuller]

Apologies for this being a bit late, but I was also running into this situation and resolved it by adding a target="_blank" statement within the <a> tags. So the URL would look like something below:

[code]<a target="_blank" href="https://xxxxx.service-now.com/nav_to.do?uri=change_request.do?sysparm_query=number=CHG0030016">Link</a>[/code]

[Ankur Bawiskar]

Hi Radhika,

it should be this in the f(x) script

var sysId = fd_data.trigger.current.sys_id;

var tableName = fd_data.trigger.current.sys_class_name;

var number = fd_data.trigger.current.number;

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + '/nav_to.do?uri=' + tableName + '.do?sys_id=' + sysId + '">' + number + '</a>';

return '[code]' + url + '[/code]';

Regards
Ankur