Hi @BijoyDeb,
You dont need any field to store that info. When an incident is created it already has called.location info which can be accessed by dot walking into the incident caller field. hence you dont need any additional field.
Follow the steps give above, in the script field you can dot walk in to incident > caller.location to access the location. (The magic is in the query filter that you apply)
See the example below :
1) Go to 'List layout'
2) Do dot walking of caller field, in my case it is caller in your case it is affected user.
3) Add 'Caller.location' field by doing dot walking and click Save
4) If you don't see field by default then click on 'Settings' icon
5) Click on 'reset to column default' and click save then field will appear.
I hope this helps...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
Hi @BijoyDeb ,
There can be 2 things, do you need the affected locations of the callers of child incidents or the CIs ?
1.To create a affected location related list, navigate to 'realtionship' module from the navigation.
2.Click on create new.
- provide the name as > Affected Location
3. In the apples to table select incident table
4. In quries to table select cmn_location.
5. In the script field add a query to filter the list to show the affected locations of child incidents.
6. Save the record.
7. Move to incident form > configure> realted list.
Add the realted list which you created from the slush bucket and save.
I hope this helps..
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
Hi @BijoyDeb,
You dont need any field to store that info. When an incident is created it already has called.location info which can be accessed by dot walking into the incident caller field. hence you dont need any additional field.
Follow the steps give above, in the script field you can dot walk in to incident > caller.location to access the location. (The magic is in the query filter that you apply)
See the example below :
1) Go to 'List layout'
2) Do dot walking of caller field, in my case it is caller in your case it is affected user.
3) Add 'Caller.location' field by doing dot walking and click Save
4) If you don't see field by default then click on 'Settings' icon
5) Click on 'reset to column default' and click save then field will appear.
I hope this helps...
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
