How to add an External email id's in watchlist in service portal

Munny1 · ‎03-25-2022

Hello,

How can i add an external email id 's in service portal same as IT view

below image is service portal i am not able to add external email id's

Below image is IT view i want same in Portal how can i achieve that

Anil Lande · ‎03-25-2022

Hi,

I am able to add email in watchlist on portal.

Enter emailId and press ENTER, or select the email Id shown in below suggestion list.

Thanks,
Anil Lande

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Thanks
Anil Lande

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Anil Lande · ‎03-25-2022

Hi,

This functionality is not supported on List collector Variable in Service Catalog form.

The workaround is to add Single Line text variable for email address and user can enter comma separated email.

In record producer script you can concatenate two variable so that watchlist will have complete information.

The producer script would be like below:

current.watch_list = producer.watch_list.toString() +','+producer.emails.toString();

Thanks,
Anil Lande

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande