How to add change requests on self service portal?

Annie10
Tera Contributor

Hello everyone,

Please let me know is there a way to allow end users to view their submitted change requests on the self service portal? Just like the same way they are viewing their submitted incidents and requests.

Thank you

2 REPLIES 2

Yousaf
Giga Sage

Hi Annie,

Please refer to these links and check if it works for you 

How to enable viewing of change requests on Service Portal

How to provide change requests read only access to non ITIL users?

 

Mark Correct or Helpful if it helps


***Mark Correct or Helpful if it helps.***

Annie10
Tera Contributor

Hi Yousaf,

I have viewed the two links you provided. The first link did not help much. I followed the second link suggestion to create an ACL on Change Request Table. However, it did not shows the change request record on end user service portal.  Any throughts?  Thank you

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