How to Add Clickable Hyperlinks in ServiceNow Incident Description?

[TheerthaG850899]

Hi Community,

I have a custom use case that creates incidents in ServiceNow. One of the requirements is to include hyperlinks in the incident description. However, when I use HTML anchor tags (``), they are displayed as plain text instead of clickable links.

Could you please let me know the correct way to add a hyperlink to the incident description field in ServiceNow?

[Mark Manders]

You would need to create a custom HTML field for the description on that table. But before you do, check if you really want that, because integrations and notifications could show very strange behavior when all of a sudden HTML is coming in instead of plain strings.

What is the reason behind it? Can't you just set them in the comment/work notes, or in a custom URL field? What is the use case?