How to add details of the Attachments sent through Notification in Worknotes of Task/RITM/Incident
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03-08-2024 12:27 AM - edited 03-08-2024 12:32 AM
I have a Catalog item which creates a Task and as part of that sctask we are triggering a notification email and that includes attachments added in the sctask. In emails logs related list I can see the attachments are present. Same data when added in worknotes no information of attachment are added, Is there any way to log what attachment were sent as part of the mail in worknotes.
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03-08-2024 01:04 AM
Is this true:
https://www.servicenow.com/community/developer-articles/adding-attachments-to-email/ta-p/2320991
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03-08-2024 01:51 AM
Yes that is true and i have checked link shared but that does not apply for my issue

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03-08-2024 02:06 AM
Hi @Mudugal Akhil you want to update attachment name on worknotes or you want to capture attachment name in notification?
Harish
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03-08-2024 05:28 AM
Hi @Harish KM
Attachement name in the worknotes