how to add latest worknotes/Additional Comments in the email
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08-01-2018 12:58 AM
Hi All,
I want to show the latest comments/worknotes added on a ticket in the email which I am sending.
currently I am writing something like below, but it is blank in the email.
Comments: ${current.comments.getJournalEntry(1)}
Worknotes: ${current.work_notes.getJournalEntry(1)}
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Scripting and Coding
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10-02-2018 02:15 PM
Add this line to the email script(sys_script_email)
template.print(current.comments.getJournalEntry(1));