How to Add Line Spacing in description After createCaseFromProducer()?

[Anusha chandra]

Hi All,

I'm using the following script to create an HR case from a catalog item producer:
new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);

The description field in the resulting case is a bit too congested. I want to add one line spacing between each line for better readability.

What I've tried:

1. For plain text (description)

current.description = current.description.replaceAll("\n", "\n\n");

But this doesn’t seem to have any visible effect, possibly because the output is rendered as HTML.

2. For HTML (rich_description)

gs.info("Before Description: " + current.rich_description); var formattedValue = current.rich_description.replace(/<br\s*\/?>/gi, "<p></p>"); current.rich_description = formattedValue;

But this creates a lot of spacing.

My Questions:

• What is the correct way to insert spacing (e.g. double line breaks or paragraphs) between lines in rich_description after the case is created?

• Should I modify the content before or after calling createCaseFromProducer()?

• Is there a reliable way to check or modify how rich_description is being formatted during the case creation?
  Any suggestions or examples would be greatly appreciated!

  Thanks in advance.

[GlideFather]

Hi @Anusha chandra 

how do you populate the Description field? By mapping or via script field?

It can be done if that script field on that particular record producer and that is HTML.

[Anusha chandra]

Hi @GlideFather,

The description field is populated through record producer script field.

[GlideFather]

@Anusha chandra 

Perfect, than it shall be something like this:

current.description = producer.field1 + '\n\n' + producer.field2 + '\n\n' + producer.field3;

[GlideFather]

@Anusha chandra I just tested in my PDI and works OK:

Let me know if there are any issues or if you need to re-adjust it differently