How to add 'Most relevant' option in sort by on topic page of ESC portal

Nehal Dhuri
Mega Sage

 

Hello All,

We would like to include the 'most relevant' option in the sort by choices on the topic page.

NehalDhuri_0-1718097979989.png


It would be incredibly helpful and beneficial for me if this could be accomplished in some way. Thank you!




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1 ACCEPTED SOLUTION

Nehal Dhuri
Mega Sage

When we enable AI search, the most relevant option appears only when we search using the search bar on the topic page.

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10 REPLIES 10

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Nehal Dhuri 

 

I dont have solution for this, but want to know how most relevant will solve your issue?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Nehal Dhuri
Mega Sage

Hii @Dr Atul G- LNG 
Clients want to include the most relevant option in sort by.

Please hit like and mark my response as correct if that helps

Hi @Nehal Dhuri 

 

But Nehal how system will know what is relevant for me?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nehal Dhuri
Mega Sage

Hello @Dr Atul G- LNG 

The most relevant option is already present in the ESC portal when we use a search bar on the portal.

NehalDhuri_0-1718099973693.png

The client wants the same feature on the topic page.

 

Please hit like and mark my response as correct if that helps