How to add "Requested for" in cc in "Notification" activity of workflow

sameekshasa · 3 weeks ago

I want to send a notification using a workflow. In the "To" field, I have added a distribution list (DL). In the "CC" field, I need to include the "Requested For" user, which will be selected by the user when submitting the form. Could you please suggest how this can be achieved? Do I need to write an email script and reference it in the "To" field as well?

Thanks in advance!

Ankur Bawiskar · 3 weeks ago

@sameekshasa

you need to use <mail_script> within that notification activity message

Give correct variable name

<mail_script>
	email.addAddress('cc',current.variables.requestedFor.email.toString(),current.variables.requestedFor.name.toString());

</mail_script>

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Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

yashkamde · 3 weeks ago

Hello @sameekshasa ,

use -> email.addAddress("cc", "requested_for","ABC");

In Email Script

and call ${mail_script:email_script} -> in Notification

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