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How to add received email in incident Activity Stream

sriram7
Tera Contributor

‎02-13-2023 03:48 AM

Hi Team,

 

 

Below is Requirement:

 

I am sending an email(outlook) to instance email with subject is incident number(INCXXXXXXX). Now in that particular incident(Subject incident) email should updated in Activity Stream.

 

Any help, Thanks in Advance.

 

 

 

 

 

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Anurag Tripathi
Mega Patron
Mega Patron

‎02-13-2023 03:52 AM

Hi,

You need Inbound Email Action for this.

Check the doc & video below and configure the same for your instance.

Inbound email actions (servicenow.com)

-Anurag
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priyasunku
Kilo Sage

‎02-13-2023 11:17 PM

Hi @sriram7 ,

 

You need to configure an inbound action and also follow below steps to show sent/received emails in activity stream.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719147

 

Please mark this as helpful if your answer is resolved

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