How to add received email in incident Activity Stream

[sriram7]

Hi Team,

Below is Requirement:

I am sending an email(outlook) to instance email with subject is incident number(INCXXXXXXX). Now in that particular incident(Subject incident) email should updated in Activity Stream.

Any help, Thanks in Advance.

[Anurag Tripathi]

Hi,

You need Inbound Email Action for this.

Check the doc & video below and configure the same for your instance.

Inbound email actions (servicenow.com)

[priyasunku]

Hi @sriram7 ,

You need to configure an inbound action and also follow below steps to show sent/received emails in activity stream.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719147

Please mark this as helpful if your answer is resolved