How to add URL link to email notification?

[Radhika11]

Hello,

I came across a enormous posted on the web on how to add link to email notification.  I have tried more then 3, but I could not get it to work. Could someone please help?  Thanks

 

[Ankur Bawiskar]

Hi,

don't give sys_id in curly brackets

just use this

${knowledge}

Regards
Ankur

[Radhika11]

@Ankur Bawiskar 

I looked very careful when typing, but I'm getting the same error. 

[Ankur Bawiskar]

Hi,

I assume your notification is on incident table and knowledge field has some KB added to it?

it should work fine

Regards
Ankur

[Radhika11]

@Ankur Bawiskar 

Just retyped again, this time, I'm getting:

[Ankur Bawiskar]

Hi,

test for INC where knowledge field is non empty

Regards
Ankur