How to Allow Multiple Selections in Glide List Field When Creating a New Record in ServiceNow?

[Amit Gujarathi]

Hi All,
I trust you are doing great.
I was discussing with one ServiceNow developer on his query which we will discuss in this blog.

ServiceNow is a powerful platform for managing workflows and automating tasks, but sometimes its default behavior can be limiting. One example of this is the glide list field, which only allows for multiple selections after the record has been saved. This can be frustrating if you need to select multiple values when creating a new record.

In this blog, we'll explore some ways to work around this limitation and allow for multiple selections in the glide list field right from the start.

First, let's confirm that the default behavior of the glide list field is to only allow for single selection when creating a new record. After the record is saved, you can then select multiple values from the list. Unfortunately, there is no direct workaround to change this behavior.

However, there are a few options to achieve a similar result. One option is to use a related list instead of a glide list field. A related list can display a list of related records, and you can configure it to allow multiple selections right from the start. To use a related list, create a reference field that points to the table containing the records you want to select, and then configure the related list to display that table.

Another option is to use a custom UI macro to modify the behavior of the glide list field. With a UI macro, you can add custom functionality to the field, such as allowing multiple selections right from the start. However, this option requires more advanced technical knowledge and may not be suitable for all use cases.

In conclusion, while the default behavior of the glide list field in ServiceNow only allows for multiple selections after the record has been saved, there are some workarounds available to allow for multiple selections right from the start. Whether you choose to use a related list or a custom UI macro, these options can help you achieve the functionality you need in your ServiceNow instance.