How to allow read and write access to catalog tasks for vendors?

[Reddy]

Hello,

How to grant access to vendor users so they can read the catalog and update additional comments assigned to their group?

Thanks,

SR

[Ravi Chandra_K]

Hello @Reddy 

Greetings!

Check the write ACL on sc task table. I guess it'll be ITIL role by default.

You can add relevant role available for all vendor or modify the script to allow access for Vendor groups.

please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra

[Reddy]

Hello Ravi,

I created the read and write ACLs. While write ACL does not function for comments, read ACL functions as intended. Do any scripts need to be changed when I create write ACL?

[Ravi Chandra_K]

Hello @Reddy 

Check the write ACLs on table.work_notes and table.comments

please mark the answer as helpful and correct solution if helped.

Kind Regards,

Ravi Chandra

[Ravi Chandra_K]

Hello @Reddy 

Greetings!

Any feedback on my reply? were you able to do this?

Please mark the answer as correct solution and helpful based on Impact.

Kind Regards,

Ravi Chandra