How to allow special characters (smileys, emoticons) to pass to Servicenow?

[sailesh1]

hi all

I'm now using the servicenow default "Create Incident" inbound email action.

When I send the plain text, everything is alright, but when i used smileys or emoticons in my mail message. the followign text next to smiley is getting truncated.

Any reason for this behavior? Need i to change field type to HTML/Text like that?

Thanks

Sailesh L

[sailesh1]

Hi Ravi,

This is really helpful! Many thanks

Sailesh

[bianca_vaccarin · Accepted solution]

There's a blog post on this too that explains it in simpler terms http://bit.ly/OOBemojiSupport