How to allow users with role "snc_external" access /api/now/tinyurl

[TKN]

Hi all,

Is there a way to grant users with the snc_external role access to /api/now/tinyurl?

In the out‑of‑the‑box widget-data-table portal widget, the export function URLs are generated using the TinyURL REST API. Everything works correctly for users with the snc_internal role. However, when users with the snc_external role attempt to use the export features, they receive a 403 Forbidden error, and the exported file contains incorrect data.

[Ankur Bawiskar]

@TKN 

did you check in scripted REST API with that endpoint?

check what's the access configured there

[TKN]

I cannot find any records related to tinyurl.

Also, I created this ACL but still got 403 forbidden on an external user account.

[Ankur Bawiskar]

@TKN 

not very sure if it's limited functionality.

Please raise a case with ServiceNow.

[Ankur Bawiskar]

@TKN 

this link has solution to create ACL and give that role

Not able to download report as excel,pdf etc as a external role on the portal using the custom widge... 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

this link has solution to create ACL and give that role

Not able to download report as excel,pdf etc as a external role on the portal using the custom widge... 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

No, that’s the purpose of having internal and external roles.