How to allow users with role "snc_external" access /api/now/tinyurl

[TKN]

Hi all,

Is there a way to grant users with the snc_external role access to /api/now/tinyurl?

In the out‑of‑the‑box widget-data-table portal widget, the export function URLs are generated using the TinyURL REST API. Everything works correctly for users with the snc_internal role. However, when users with the snc_external role attempt to use the export features, they receive a 403 Forbidden error, and the exported file contains incorrect data.

[Ankur Bawiskar]

@TKN 

this link has solution to create ACL and give that role

Not able to download report as excel,pdf etc as a external role on the portal using the custom widge... 

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[TKN]

I think it is an ootb issue.

I tested this on a vanilla instance running the latest version. After installing the CSM plugin, I set the system property glide.tiny_url_min_length to 20.

When impersonating an external user and navigating to the CSM Portal → My Lists, the 403 Forbidden error on /api/now/tinyurl still occurs.