How to apply gamification in serviceNow for Incident resolution and knowledge article?

[set_jagriti]

Hi All,

Can anyone suggest or give an example , how to implement "Gamification" in ServiceNow for Incident Resolution and Knowledge Articles ?

Thanks & Regards,

Jagriti Set

[lukacsiange]

Hi Tera,

Were you able to implement it? I would like to, but I don't find and proper description to gamify the Agent activiry!

Thanks

Angéla

[set_jagriti]

Thank you so much for you help. This is the one i am actually looking for.

Thanks & Regards,

Jagriti Set

[michellestokes]

Is this still current as i have been advised that you cannot use Gamification in the ITSM part of service now only on the customer service management side.

[Chuck Tomasi]

I recommend reaching out to the author(s) directly on the share section of the Developer Portal and asking in the discussion section of the app.