How to Assign one specific role to all ITIL users?

[Shiva prasad t]

I want to add one specific role to all ITIL users. 

[newhand]

@Shiva prasad t 

Create a group which contains all the ITIL users,

then assign the role to group.

It is not suggested to assign roles to users directly.

[Ankita19]

Directly assigning a role to a person is not a best practice.

You should create a new group and provide the new role to that group.

After creating a new group, edit group members and add filter -  roles is ITIL.

Then add the members into group.

[Sonali Nimbalk1]

@Shiva prasad t 

Try the below code in the background script:

var gr = new GlideRecord("sys_user");
gr.addEncodedQuery('roles=<sys_id of the role ITIL>');
gr.query();
while(gr.next()) {
	var role = new GlideRecord('sys_user_has_role')
	role.addQuery('user',gr.sys_id);
	role.addQuery('role', '<sys_id of the new role ITIL >');
	role.query();
	if(!role.next())
		{
			role.initialize();
			role.user = gr.sys_id;
			role.role = "<sys_id of the new role added>";
			role.insert();
		}


}

Please hit like and mark my response as correct if that helps.

[Abhinandan Bhan]

Go to "User Administrtion > Roles" in application Menu.(1.png)

Search and open ITIL role from the list.

And add the role you want to the Contains Role Section by using Edit UI action in the section.(2.png)