how to auto change assignment group back to previous group after 5 min if no update

[Tharun13]

Hi Team,

In incident table how to auto change assignment group back to previous group after 5 min if no update. 

Regards,

Tharun

[Deepak Negi]

put logs and see where it breaks

[Tharun13]

Not able to save the incident form, when we click on save this is still loading.

Regards,

Tharun

[Runjay Patel]

Hi @Tharun13 ,

Create Async business rule and use below code.

gs.sleep(5 * 1000 * 60);
    var dur = new GlideDuration();
    dur.setValue(current.sys_created_on);

    var gdt = new GlideDateTime(); //Always UTC +0

    var duration2 = new GlideDuration();
    duration2.setValue(gdt.getValue());

    var answer = duration2.subtract(dur);
    if (answer.getDisplayValue().split(' ')[0] >= 5) {
        current.assignment_group = previous.assignment_group;
        current.update();
    }

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Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Tharun13]

Hi Runjay,

Group not changing, please help on this.

Regards,

Tharun

[Runjay Patel · Accepted solution]

Hi @Tharun13 

Use below code, I have tested it. It will work now.

    gs.sleep(5 * 1000 * 60);
    var dur = new GlideDuration();
    dur.setValue(current.sys_created_on);

    var gdt = new GlideDateTime(); //Always UTC +0

    var duration2 = new GlideDuration();
    duration2.setValue(gdt.getValue());

    var answer = duration2.subtract(dur);
    
    if (answer.getDisplayValue().split(' ')[0] >= 5) {

        var incGR = new GlideRecord('incident'); // change table name
        incGR.addQuery('sys_id', current.sys_id);
        incGR.query();
        if (incGR.next()) {
            var gr1 = new GlideRecord("sys_audit");
            gr1.addQuery("tablename", "incident"); // change table name
            gr1.addQuery("documentkey", incGR.sys_id);
            gr1.addQuery("fieldname", "assignment_group");
            gr1.orderByDesc("record_checkpoint");
            gr1.setLimit(1);
            gr1.query();
            if (gr1.next()) {
                gs.log('old group' + gr1.oldvalue);
                current.assignment_group = gr1.oldvalue;
				current.setWorkflow(false);
                current.update();
            }


        }




    }

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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