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11-26-2018 07:29 PM
How to auto populate caller email and caller phone number whenever select caller in catalog item?
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11-26-2018 07:54 PM
---Mark the answer correct and helpful ------------
Backend field names change it accordingly
Onchange client script
field: Caller
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading) {
return;
}
if(newValue == ''){
g_form.setValue('caller_phone','');
g_form.setValue('caller_email_address','');
//Type appropriate comment here, and begin script below
}
else
{
var ga = new GlideAjax('ATQInfo');
ga.addParam('sysparm_name','populateUser');
ga.addParam('sysparm_user',newValue);
ga.getXML(UserInfo);
}
}
function UserInfo(response)
{
var answer2 = response.responseXML.documentElement.getAttribute('answer');
var ans3 = answer2.split(",");
//alert('Answer:'+ans3);
if(answer2 != ''){
g_form.setValue('caller_phone',ans3[0]);
g_form.setValue('caller_email_address',ans3[1]);
}
}
--------Script Include-----
Client callable --> true
populateUser: function(){
var mbphone='';
var email='';
var phone='';
var user1 = this.getParameter('sysparm_user');
//gs.addInfoMessage('sys_id' + user1);
var gr1=new GlideRecord('sys_user');
gr1.addQuery('sys_id',user1);
gr1.query();
if(gr1.next())
{
phone = gr1.phone;
email = gr1.email;
//gs.addInfoMessage('returing' + mbphone + ',' + phone + ',' + email);
}
return phone + ',' + email;
},
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12-10-2019 02:01 AM
I have to populate "alternate number" on INC form which will be "phone number" of the "company" to which "caller" belongs. Any help here would be appreciated.
