How to auto populate configuration item field on incident table from a record producer?

[Vihar3]

Hi all,

I have a requirement to auto populate configuration item (cmdb_ci) on incident form. I need only few items, so I have added those under u_catalog_data table. There is a variable with lookup select box type in record producer which displays the name of the items, the item which is selected in the variable should be auto populated in the incident form.

Can anyone help me with the scripting?

[Allen Andreas]

Hi,

What field is the variable on the record producer mapped to? That should be mapped to the cmdb_ci field, which will automatically set the value for you.

For example with settings like:

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas]

Hi,

I just wanted to check-in and see how you're doing.

If my reply above helped answer your question and guide you correctly, please mark it as "Helpful" and "Correct.

If you still need assistance, let us know.

Thanks!

[Allen Andreas]

Hi,

I just wanted to check-in and see if my reply above answered your question?

If so, please mark it as Correct/Helpful.

If not, let us know so we can continue to assist.

Thanks!

[Gopi Naik1]

Hi 

Vinay,

           Create a record producer on incident table,in that record producer create the variable of type reference.Map that variable to configuration item field on incident form and that variable should refer to your u_catalog_data table.See the Attached screenshot.

If I'm able to solve your requirement please mark helpful.