How to auto populate requested for on the request form when it is created from an incident(caller_id)

[Kevin68]

How to auto populate requested for on the request form when it is created from an incident(caller_id)

Incident form

when clicked on create request button , service catalog opens and when we select a catalog item

I want to display the requested by field with the caller_id field from Incident form.

please help

[Kevin68]

yes

[Ankur Bawiskar]

didn't get any alert? means client script didn't run?

[Kevin68]

it didnt show any errors

[dharanikumar]

Hi Ankur,

But we need to all the catalog items.

Thank you!!

[Aman Kumar S]

Hey,

A/C to SN document:

• Both for the one-step and two-step checkout, the caller of the incident is automatically set as the Requested For user for the request. If the two-step checkout is enabled, the fulfiller can change the Requested For.

Create a request from an incident