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How to autofill new KA form with Incidident info from SOW with KCS Create Knowledge button

Marlon Dale
Tera Expert

When I click that Create Article button I'd like to configure which fields from incident autopopulate which fields in the create new article page. How do I do this? I'm trying to add new fields to the KCS Incident article template and autopopulate those new fields from data in the incident record.

5 REPLIES 5

I suggest you create a Support Case, or wait for others to post here.