How to autofill new KA form with Incidident info from SOW with KCS Create Knowledge button
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‎11-08-2024 03:26 PM - edited ‎11-11-2024 03:12 PM
When I click that Create Article button I'd like to configure which fields from incident autopopulate which fields in the create new article page. How do I do this? I'm trying to add new fields to the KCS Incident article template and autopopulate those new fields from data in the incident record.
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‎11-12-2024 06:48 AM
I suggest you create a Support Case, or wait for others to post here.