Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to autofill new KA form with Incidident info from SOW with KCS Create Knowledge button

Marlon Dale
Tera Expert

When I click that Create Article button I'd like to configure which fields from incident autopopulate which fields in the create new article page. How do I do this? I'm trying to add new fields to the KCS Incident article template and autopopulate those new fields from data in the incident record.

5 REPLIES 5

I suggest you create a Support Case, or wait for others to post here.