I’m trying to figure out the best way to automate lead routing inside ServiceNow so incoming calls and form submissions are distributed without manual steps. The idea is to connect our call tracking setup with Phonexa and push every lead into a structured flow, similar to a leads distribution or pay-per-call model. Has anyone managed to configure dynamic assignment rules or a leads management system that reacts in real time? I'm curious how others handle routing logic, especially when multiple campaigns are running at once.
