How to avoid sending HR case record as a 'Card' link when HR case number is sent in Live agent chat

[Nithya Lakshmi]

I have a requirement to prevent sending record link as a card when agent types/sent HR case number in chat window with the end user.

[Ankur Bawiskar]

@Nithya Lakshmi  

I think it's not possible. It comes with OOB response type which is for Card.

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[Ankur Bawiskar]

@Nithya Lakshmi  

you can use scripted card and give same response but no link

How to redirect the Virtual Agent Bot Response Card record URL to a portal other than /sp 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Nithya Lakshmi  

Hope you are doing good.

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[Firas Kh]

Hi, did you find any solution for this? when typing the hr case number or copying it from the hr case to the chat it's opening a card also in my end 🙂