How to backup data from ServiceNow ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-08-2018 05:02 AM
Hi,
We have been using ServiceNow in our project from 2012 onwards.
Now we have replaced ServiceNow with another ticketing tool.
We are planning to extract data (like Incident tickets, Change requests, Problem tickets ,etc) from 2012 till date to keep it as a backup which could be referenced later on.
Please let me know if there is a way to do this.
Thanks,
Gopi
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-08-2018 05:05 AM
If you export the records to XML, you'll get all the information and can potentially import it in to another system. As of Jakarta, you can also export to JSON.
If you don't have another system to import in to immediately and don't need all the meta data details, you can always export to Excel.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-08-2018 05:14 AM
Hi Gopi,
It depends upon the tool your trying to migrate.
You can export the data from ServiceNow by xml,excel, pdf etc.
You can import this data in the respective system.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-08-2018 05:19 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎02-08-2018 05:20 AM
Hi Chuck,
Thank you for the response.
Tickets have been migrated to the new tool already.
Requirement is to just keep a backup of all data in ServiceNow so that it might come helpful later on.
It can also be used for Trend Analysis as well.
I would like to download all data from ServiceNow (all tickets and CRs) from 2012 - till date and keep it as a backup for the project team.
Thanks,
Gopi
