How to bypass middleware and use servicenow but external application is sending files

[shivanshu272]

Hello,

I've a requirement where we want to bypass the middleware and use ServiceNow, but external application is sending data in files at different server (frequently). Can you please suggest what could be the possible way to achieve this?

Note: I'm not sure about how much Scheduled Import is efficient for this as frequency of data coming might be high.

Any help is appreciated.

Thanks,

Shivanshu

[Mark Manders]

You will need to create a direct integration between the two systems. Without knowing what it is you are looking for (application/data/content is unclear), you could check out the store to see if there is an OOB app to get this and otherwise you need to build it yourself.

[Dr Atul G- LNG]

Hi @shivanshu272 

What type of middle ware is it, to fulfil your need you can do direct integration with SN but again check from the security side is okay or not.

[shivanshu272]

Hi all,

Actually, we can't do direct integration as the other application will not change its process and they will continue to dump their file in a particular server. And we need a functionality to pick that file.

Thanks

[Dr Atul G- LNG]

Hi @shivanshu272 

So you want that file in SN? What does that file contain/ extension? You can explore Data sources for the same.