How to Bypass SSO for Specific Local Accounts in ServiceNow?

[poojatanwar]

Hi Community,
I have a ServiceNow instance configured with SSO (SAML/SSO login enabled). However, I have also created a few local user accounts manually in the platform, and I want to ensure these accounts can still log in using the standard login page, bypassing the SSO flow.

Is there a recommended way to allow only specific local accounts (e.g. admins or break-glass accounts) to bypass SSO, while all other users continue to be redirected through SSO?

Any best practices or configuration steps to achieve this would be much appreciated.

Thanks in advance

[Dr Atul - LNG · Accepted solution]

Hi @poojatanwar 

https://www.servicenow.com/community/developer-forum/how-to-bypass-sso-for-specific-local-accounts-i...

[Dr Atul - LNG · Accepted solution]

Hi @poojatanwar 

https://www.servicenow.com/community/developer-forum/how-to-bypass-sso-for-specific-local-accounts-i...

[Ankur Bawiskar · Accepted solution]

@poojatanwar 

either inform them to use login.do or side_door.do

best practice is to keep very few local accounts.

If my response helped please mark it correct and close the thread so that it benefits future readers.