How to calculate average to resolve the incidents (Only resolve) (For Old Data)
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01-31-2025 04:09 AM
Hi Team,
My requirement is to calculate the average time of incident from start to resolved
this is for the old data like for previous year.
what kind of script I have to write?
Thank You,
Best Regards
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01-31-2025 11:04 AM
Hi @Prathamesh Cha1 ,
When you talk about average, then I guess that we are talking on a weekly, monthly etc. basis. If that is the case, then you need performance analytics available in your instance, so you can do a historical data collection.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/