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How to calculate average to resolve the incidents (Only resolve) (For Old Data)

Prathamesh Cha1
Tera Contributor

Hi Team,

 

My requirement is to calculate the average time of incident from start to resolved

this is for the old data like for previous year.

what kind of script I have to write?

 

Thank You,

Best Regards

5 REPLIES 5

AndersBGS
Tera Patron
Tera Patron

Hi @Prathamesh Cha1 ,

 

When you talk about average, then I guess that we are talking on a weekly, monthly etc. basis. If that is the case, then you need performance analytics available in your instance, so you can do a historical data collection.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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MVP 2025
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