Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to calculate when the last outage was reported for a specific service?

Krithika R
Tera Contributor

‎01-19-2024 02:13 AM

Hi All,

I need to create a PA report to show when was the last outage was reported for the specific service (a breakdown on service offering) for that service, I have to get the duration between "End" date and current day/date. I have a script (pa_script) for that but not sure how to show that in the report.
If I add the script to an automated indicator, it is giving me the total count of outage records. not the duration of last outage.

Kindly help.

Thanks
Krithika

0 Helpfuls
  • 403 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-19-2024 02:16 AM

Hi @Krithika R 

 

I have no much clue on this , but did you try the service commitments for this.

 

Adding Expert @AndersBGS for thoughts. I am sure he must have some solution. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls