How to call Now Assist Custom skill in the Now Assist Panel

rohjamil
Tera Contributor

Hello. I am creating a custom skill which basically just summarizes a case using some custom fields on a case type. While setting this up in Now Assist Skill Kit, after publishing I can't seem to call it in the now assist panel. I have tried using the prompt, the name of the skill, the name of the feature, the name of the prompt but nothing seem to work. When i run a test I do get the summarization I want. Can someone recommend me any documentation or any post or anything that can tell me how to call custom skills in the now assist panel?

5 REPLIES 5

Kiran52
ServiceNow Employee
ServiceNow Employee

If anyone is still having this question,
Open the custom skill in skill kit, then Goto skill settings -> Deployment Settings where you can deploy to number of assistants including VA and Now assist panel.  You'll also be selecting the workflow and feature in this page.

 

After that go to now assist admin and navigate to the selected workflow and activate your skill from there.