How to cancel custom task SLA using fix script

[Kiruthika J]

Hi All,

How to cancel custom Task SLA, I have Imported OOB SLA definition and made custom SLA active false.

Note: both OOB and custom SLA are running on the same Workflow.

Table: incident

Thanks!

[Musab Rasheed]

Hi,

Please take this sample script and modify accordingly.

var gr = new GlideRecord('task_sla');
gr.addQuery('task' , 'STARTSWITH', 'INC');
gr.addQuery('stage', 'inprogress');
gr.query()
while(gr.next())
{
gr.stage = 'completed';
gr.setWorkflow(false);
gr.update();
}