How to change My Request label in ESC

siva44
Tera Contributor

3 weeks ago

How to change the My Request label in Employee service center ticket page.I have already change Title in ticket page but not working

 

siva44_0-1755533075946.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @siva44 

 

Any reason to change this? it OOTB and create technical debt.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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siva44
Tera Contributor
In response to Dr Atul G- LNG

3 weeks ago - last edited 3 weeks ago

Hi @Dr Atul G- LNG 

Actually we need to my request label to my ticket i have successfully modified some pages but not working in  ticket page but whenever change the title in ticket page that is working fine in service portal but in esc not working

that is possible or not can u tell me 

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RaghavSh
Kilo Patron
In response to siva44

3 weeks ago

Did you try changing the title of "My request" page in "sp_page" table.


Raghav
MVP 2023
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to siva44

3 weeks ago

Hi @siva44 

 

I think it is a widget and you need to change there.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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