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How to change "Comments" label inside the Compose section in Workspace but for specific records only

mannyjrfrio
Tera Contributor

‎04-23-2025 07:26 AM

Hi everyone,

 

Good day!

 

I'd like to ask if it's possible to change the "Comments" label inside the Compose section in Workspace view, but apply the change only to a specific table/records, in our case, the HR agent workspace. I need to change the label to "Comment (Customer Visible)" but it should only apply to all HR cases . I know we can update it using the sys_ui_message, but that would apply to all tables using this Compose section. I just want to know if there's a way to apply it to HR case records only?

 

mannyjrfrio_0-1745417985884.png

 

Please let me know if its possible. Thank you!

 

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jiral
Giga Sage

‎10-14-2025 06:44 AM

This should be what you are looking for: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862521

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